Frequently Asked Questions

Product

Why use soy wax?

The biggest reason Mya Lilly & Co. uses soy wax is because it is natural but does comes with several other benefits. Soy wax is developed from soybeans, is non- toxic, and contains no artificial substances. When compared to other waxes that contain paraffin, soy will always be the clean and healthy alternative. Lastly, it has a lower melting point, which means you will have a longer burn time. Using soy wax was a no brainer when developing the candles!

What kind of wicks do you use?

I chose to use 100% cotton wicks. These specific wicks are eco-friendly and will give a consistent burn throughout the life of the candle.

How long will my candle burn and how fragrant are they?

The 7 oz. (net wt.) candles were designed to burn for 40 – 50 hours, when burned properly. Always remember to trim the wick, let the wax melt to the edge, and never burn for more than 4 hours.

The candles consist of phthalate-free fragrance oils, which produce a strong scent throw. It is highly recommended for our 7 oz. (net wt.) candles, to be burned in a smaller room such as a bedroom, bathroom, office, etc. This is result in a stronger scent. But no worries, these candles will fill any room quite nicely.

Why does my clear jar have spotting or frosting?

For the seasonal candles, presented in clear jars, you may notice some spotting or frosting in random areas. This is a completely normal characteristic of using soy wax and will not affect the scent or performance of your candle. This is actually a positive sign that the candles are natural!

Can I repurpose my jar once I have burned through my candle?

Of course you can! I encourage you all to be creative and repurpose the jars in any way! Just be sure to place any excess wax in the TRASH, NEVER POUR DOWN THE DRAIN!

Will you offer more scents and different sizes?

Yes, I am consistently looking for new scents to add to the catalog and will be adding larger size candles soon. Be sure to follow @myalillyandco on Instagram and Facebook for updates!

 

Shipping

How long does it take before my order ships?

All orders will usually ship within 1-3 business days. Please allow for extra time during holiday seasons.

Will I receive tracking information?

Of course, your tracking number will be emailed to you as soon as your order ships.

Do you ship to PO/APO boxes?

Yes, I do ship to PO boxes. And for all my military family overseas, APO shipping is available as well.

The tracking number says my package was delivered, but I’ve never received it.

When you receive notification that your package has been delivered, but you do not have it, your package may have been marked "delivered" by mistake. Your package may arrive 3-5 business days after the package was marked delivered. If you do not receive your package 5 business days after being marked delivered, please email myalillyandco@gmail.com to get the issue resolved!

Shipping notices during warmer months.

Due to the weather in Las Vegas, NV being hot during Spring, Summer, and early Fall these temperatures may cause the candles to soften. But no worries, let the candle cool and harden again prior to burning. When delivered, please be sure that your candles do not sit out too long in the mailbox or a sunny porch.